Welcome to the ALL IN HOTEL Terms of Use (“Terms”). These Terms apply to your use of the ALL IN HOTEL platform and the services offered through it. Your use of the ALL IN HOTEL indicates your acceptance of the Terms, including the polices incorporated into them by reference.

These Terms and the documents referred to in them, including but not limited to our Privacy Policy, Reservation Guarantee, Cancellation Policy, Refund Policy, Claims of Copyright Infringement Policy and FAQs, constitute a legally binding agreement between you and ALL IN HOTEL. If you do not agree to any part of these Terms, you should stop using the Platform immediately.

These Terms are important because they describe:

• the rules, terms and conditions that apply to your use of and bookings on the ALL IN HOTEL Platform; and
• how to resolve any disputes that may arise from your use of the ALL IN HOTEL Platform.

BEFORE SUBMITTING AN ACCOUNT REGISTRATION FORM AND/OR USING ANY OF THE SERVICES ON THE PLATFORM, PLEASE READ THESE TERMS CAREFULLY.

Accessing materials on this Platform by certain persons in certain countries and territories may not be lawful, and we make no representation that materials on this Platform are appropriate or available for use in all locations where the Platform can be accessed.

Quick Links

• Section A: Platform Terms
• Section B: General Booking and Payment Terms
• Section C: Accommodations
• Section D: Flights
• Section E: Travel Packages
• Section F: Other Programs
• Section G: General Terms

When we refer to “ALL IN HOTEL”, “we”, “our” or “us” in these Terms, we mean ALL IN HOTEL SDN BHD.

When we use “you”, “your” or “User”, we refer to anyone who accesses or uses our Platform and Services.

If you have any questions, comments, complaints or claims with respect to our Platform or these Terms, you may contact Customer Service.

SECTION A: PLATFORM TERMS

1. YOUR USE OF THE PLATFORM

1.1 Our Platform is the property of ALL IN HOTEL and our licensors. To this end, we grant you a non-exclusive, non-transferable, non-sub-licensable, revocable and limited license to access our Platform to enjoy personal, non-commercial use of our Services in accordance with these Terms. Except for this limited license, we do not grant you any other rights or licenses with respect to our Platform. Any rights or licenses not expressly granted herein are reserved. You represent and warrant to us that your access to, and use of, our Platform is intended only for personal, non-commercial use.

1.2 You will not use the Platform for any purpose that is unlawful or prohibited by these Terms, or for any other purpose not reasonably intended by us. By way of example, and not as a limitation, you agree not to use our Platform and/or its content to:

 1.2.1 resell any products or services booked or obtained via our Platform or for any commercial purpose unless expressly authorized in writing by ALL IN HOTEL;

 1.2.2 make false, fraudulent or speculative bookings on our Platform;

 1.2.3 pass off or attempt to pass off our Platform as the product of anyone other than ALL IN HOTEL, including by removing, altering or replacing any notices of authorship, trademarks, business names, logos or other designations of origin;

 1.2.4 use manual or automated software or processes to monitor, copy, extract, export or otherwise scrape any material displayed on our Platform, including text, graphics, photographs, images, illustrations, audio, video, data, ratings, reviews and other information (“Content”). Such manual or automated software or processes include datamining, scraping, spidering, indexing, storing or rehosting the Content outside our Platform;

 1.2.5 disassemble, reverse engineer, decompile or modify any software or application contained in or available on our Platform in whole or in part, or otherwise attempt to obtain or access the source code of our Platform;

 1.2.6 interfere with or disrupt our Platform, or servers or networks connected to our Platform;

 1.2.7 violate the security of any network, including cracking passwords or encryption codes, transferring or storing any illegal material, or otherwise obtaining the password, account or private information from any other User of our Platform;

 1.2.8 obtain or attempt to obtain unauthorised access, via whatever means, to any of the ALL IN HOTEL Group’s systems;

 1.2.9 “frame”, “mirror” or otherwise incorporate any part of the Platform into any other website or deep-link to any portion of the Platform (including, without limitation, purchase paths) for any purpose without our express prior written permission;

 1.2.10 post or transmit, or cause to be posted or transmitted: (a) any material that is libellous, defamatory, obscene, pornographic, abusive, offensive, fraudulent, misleading, harassing or profane; (b) malicious content including malware, Trojan horses, or viruses, or which otherwise interferes with any User’s access to our Platform; and (c) unsolicited mass mailings or other forms of spam, including junk mail or chain letters;

 1.2.11 manipulate identifiers, including by forging headers, in order to disguise the origin of any posting that you deliver;

 1.2.12 do anything else which could cause damage to the Platform, ALL IN HOTEL, the ALL IN HOTEL Group, or would otherwise have a negative impact on the Platform, ALL IN HOTEL, the ALL IN HOTEL Group; and

 1.2.13 infringe any applicable law, statute, ordinance or regulation and any rights of us and/or any third party, including intellectual property rights or proprietary rights.

 1.2.14 If, based on your user pattern, ALL IN HOTEL suspects that you have performed any of the prohibited activities under these Terms, ALL IN HOTEL has the right to block your user account or deny your entitlement to any benefits under a loyalty program or Promotions (as defined below).

2. YOUR ACCOUNT

2.1 In the course of using our Platform, you may need to register and maintain a user account with us (“ALL IN HOTEL Account”). When you register an ALL IN HOTEL Account with us, you agree to provide and maintain true, current and complete information during registration. When selecting a username, you agree not to select or use as a username the name of another person with the intent to impersonate, or a name or trademark that is subject to the rights of another person or entity other than you without appropriate authorisation.

2.2 You are responsible for maintaining the confidentiality of the information and password associated with your ALL IN HOTEL Account, and for all activities occurring under your ALL IN HOTEL Account including all charges incurred. ALL IN HOTEL shall be entitled to consider any person who gains access to the Platform and Services using your ALL IN HOTEL Account log-in details as an individual acting upon your authorisation, without any further inquiry or investigation. Where applicable, references to your use and/or access of the Platform and Services shall be deemed to include the use and/or access of the Platform and Services by an individual authorised by you. Notwithstanding this, ALL IN HOTEL shall be entitled at our own discretion to decline to act or refrain from acting promptly upon any instructions from your ALL IN HOTEL Account and to investigate or verify the authenticity, the authority or the identity of such persons effecting the instructions or the authenticity, accuracy and completeness of the instruction. You must immediately notify us of any unauthorised use of your ALL IN HOTEL Account, password or any other breach of security.

2.3 We will not be liable for any loss or damage arising from your failure to comply with this clause 2. To the maximum extent permitted by applicable law, we may at our sole discretion refuse registration of an ALL IN HOTEL Account or cancel an existing ALL IN HOTEL Account without prior notice or liability.

2.4 We also reserve the right to bar or block Users from and/or to partially or fully restrict their access to, whether or not with an ALL IN HOTEL Account, our Platform on a permanent or temporary basis, at our discretion. If you are blocked, you agree not to attempt to use our Platform under any other name or through any other User.

3. PLATFORM CONTENT AND AVAILABILITY

3.1 We make no guarantees as to the authenticity, accuracy or completeness of any Content on our Platforms, including Content provided by other Users or our Travel Suppliers. The displayed prices for our Travel Products are dynamic and can change during or after your search. Once you have a Confirmed Booking, as defined further below, subsequent changes in displayed prices will not affect the price of your booking. All information about Travel Products on our Platform, including but not limited to any ratings (aside from star ratings for Accommodations as set out in clause 16), rankings and reviews, is provided to us by the corresponding Travel Suppliers of such Travel Products, or their respective representatives including their distributors, channel managers and partners. We also make no guarantees that the Content available on our Platforms has not been altered through technical defects or by unauthorised third parties.

3.2 All Content accessed by you using our Platform is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom. Under no circumstance shall ALL IN HOTEL be liable in any way for any loss or damage of any kind incurred in connection with the use of or exposure to any Content accessed on our Platform, including but not limited to any errors or omissions, or any additions, removals, or modifications that we make on our Platform. We make no guarantee that our Platform will always be available or uninterrupted. We will not be liable to you for any loss or damage resulting from any unavailability or interruption of our Platform or Services.

3.3 Our Platform does not constitute and should not be regarded as a recommendation or endorsement of any Travel Product and/or Travel Supplier listed on our Platform. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status, features, or adequacy of any Travel Product and Travel Supplier listed on our Platform. We may from time to time offer certain programs under which Travel Suppliers may improve their Travel Product’s visibility on our Platform, including but not limited to through sponsored listings. Such Travel Product listings will be marked or contain wording for clarity.

4. USER CONTENT AND REVIEWS

4.1 To the extent that our Platform allows you to post, upload, transmit or otherwise make available any Content, including but not limited to your review of any Travel Product (“User Content”), you agree that:

 4.1.1 you are solely responsible for the User Content that you upload and you represent and agree that you will not share anything that is false, misleading or would infringe any rights of any third party, including intellectual property rights or proprietary rights;

 4.1.2 all User Content that you upload is not confidential or proprietary and will comply with our relevant review guidelines, including our Guest Review Guidelines;

 4.1.3 although all intellectual property rights subsisting in any User Content will be owned by you or your licensors and you are always free to share your User Content with anyone else, you hereby grant us and our affiliates a non-exclusive, perpetual, irrevocable, royalty-free, worldwide, transferrable and sub-licensable right to host, use, reproduce both electronically or otherwise, publicly display, distribute, modify, adapt, publish, translate and create derivative works from any and all such User Content with or without attribution to you, including without limitation for the purposes of advertising and marketing our Platform, and you also agree so far as legally possible to waive absolutely your moral rights and any broadly equivalent rights you may have in such User Content in any territory of the world;

 4.1.4 we have your consent to take action against individuals and entities who breach our or your rights in relation to the User Content;

 4.1.5 User Content does not constitute our endorsement of or affiliation with you; and

 4.1.6 we are under no obligation to host, store, retain, publish, share or make available any User Content uploaded by you and that you will be responsible for creating backups of any User Content if necessary.

4.2 For the avoidance of doubt, we reserve the right, in our sole discretion, to remove User Content in accordance with the Guest Review Guidelines and/or which, in our opinion, is in violation of these Terms or any applicable law or may cause harm to us, other Users or third parties. We will notify you of the reason/s for our action unless we reasonably believe that to do so: (a) would breach the law or the direction of a legal enforcement authority or would otherwise risk legal liability for us or our Partners; (b) would compromise an investigation or the integrity or operation of the Platform; or (c) would cause harm to any User, other third party, us or our Partners.

5. THIRD PARTY LINKS

5.1 Hyperlinks on this Platform to websites operated by third parties are only provided for your reference. ALL IN HOTEL takes no responsibility for the content of these websites and has no control over their content, access and privacy policies. ALL IN HOTEL also takes no responsibility for the consequences of accessing these websites, including exposure to hard- and software viruses, spy- and malware. We do not endorse or recommend these websites or any of their contents.

5.2 Any third party that wishes to establish links to our Platform should notify ALL IN HOTEL of their intention prior to doing so. ALL IN HOTEL may deny permission for any such links to our Platform. If ALL IN HOTEL gives its permission for any such links, ALL IN HOTEL is not under any obligation to establish reciprocal links with the third party.

SECTION B: GENERAL BOOKING AND PAYMENT TERMS

6. ALL IN HOTEL SERVICES

6.1 The terms in this Section B apply to ALL IN HOTEL’s provision of its Travel Product booking facilitation-related Services through the Platform. Where the Travel Product booking facilitation-related Services are provided by any Partner or made via a Partner’s platform, please refer to that Partner’s respective terms and conditions of use and privacy policy instead as these will govern the relation between you and that Partner. For the avoidance of doubt, where the Travel Product is provided by a Partner, your booking through the Platform is an offer to book a reservation (e.g., for Accommodations, Flights or a rental car, you are making a request to book a reservation with the Partner that is subject to acceptance by the Partner before it becomes a binding transaction) at the price listed on the Platform for such Travel Product on such other terms and conditions notified to you by the Partner at the time of booking, which shall become a binding contract when your booking is accepted by the Partner and will be subject to the Partner’s terms and conditions. Where applicable, the Partner will indicate the acceptance of such Travel Product booking via an e-mail confirmation to you. In these cases, we will provide your payment information to the relevant Partner to process your payment and confirm your booking. The Partner reserves the right to reject bookings as set out in their terms and conditions.

6.2 Unless otherwise stated, all of our Travel Product booking facilitation-related Services are provided by ALL IN HOTEL SDN BHD., which is a private limited liability company, incorporated under the laws of Malaysia, having its registered address at No. 31 & 33, Persiaran Jejawi Utara, Kompleks Perniagaan Jejawi, Arau 02600, Perlis, Malaysia and is registered with the Companies Commission of Malaysia (SSM) under company registration number 202001037421 (1393742 W).

6.3 Please note that ALL IN HOTEL does not organize any ground transportation. Where ground transportation is offered, this can be organized by and offered by or on behalf of the Travel Supplier or a Partner, not ALL IN HOTEL. ALL IN HOTEL does not assume any liability for the quality, safety, frequency, or service levels of such transportation services. Where your Confirmed Booking includes a self-transfer, you are responsible for the transfer and, subject to the terms of the ALLINHOTEL.com.my Guarantee (if available), ALL IN HOTEL does not assume any liability in relation to the self-transfer. Please verify with Customer Service which extra fees are (not) included for self-transfers and ground transportation.

7. BOOKINGS

7.1 When making a booking for any Travel Product through our Platform, that booking is made directly with the ALL IN HOTEL and our BOOKING PARTNER(S). Your interaction with any of our BOOKING PARTNER(S) is at your own risk. ALL IN HOTEL does not bear any responsibility should anything go wrong during your travel or your use of the Travel Product.

7.2 A credit card, debit card, digital wallet or such other payment method as we may from time to time accept (“Payment Instrument”) will be required in order to make a booking for a Travel Product through our Platform.

7.3 When you submit a booking through our Platform, you make an offer to book the specified Travel Product(s) subject to these Terms (“Booking Request”). The Travel Product shall be supplied by the BOOKING PARTNER(S) to You and the terms and conditions applicable to that Travel Product shall be between you and the BOOKING PARTNER(S) and shall be a separate binding contract pursuant to these Terms between you and the relevant BOOKING PARTNER(S) once accepted by such BOOKING PARTNER(S), communicated to ALL IN HOTEL, and subsequently communicated to you via a confirmation email from ALL IN HOTEL (“Confirmed Booking”) which our BOOKING PARTNER(S) will send to you within 30 minutes once your payment has been received. You acknowledge that the “thank you page” shown after the submission of your Booking Request does not indicate a Confirmed Booking and only indicates that your Booking Request has been received by ALL IN HOTEL for processing.

7.4 In some cases, we may provide you with a confirmation number in the confirmation email (“Booking Confirmation Number”). Depending on the policy of the BOOKING PARTNER(S), the confirmation may also contain a voucher for redemption (“Booking Voucher”). Neither we nor the partner(s) will be responsible for Booking Confirmation Numbers or Booking Vouchers that are lost, stolen or destroyed.

7.5 The relevant BOOKING PARTNER(S) may impose additional terms and conditions, rules and restrictions (each a “Travel Supplier Terms”) that will be applicable to your Confirmed Booking, including in relation to changes, cancellations and refunds. As the BOOKING PARTNER(S) Terms applicable for each Travel Product may vary, you should ensure that you fully understand and accept all of the applicable BOOKING PARTNER(S) Terms before completing your booking. If you are booking on behalf of other persons, you are required to ensure that they are aware of and agree to the applicable BOOKING PARTNER(S) Terms. If you fail to comply with the BOOKING PARTNER(S) Terms, the BOOKING PARTNER(S) has a right to refuse or cancel your booking without offering any refunds. For enquiries about the BOOKING PARTNER(S) products and services or its BOOKING PARTNER(S) Terms, please contact the BOOKING PARTNER(S) directly.

7.6 Except where prohibited by local law, ALL IN HOTEL has the right to reject any Booking Request, and cancel any Confirmed Booking, including on behalf of the BOOKING PARTNER(S), or any part thereof, without reason. If you have already made payment, we shall refund you the amounts paid in respect of such rejected or cancelled parts in accordance with our Refund Policy, unless:

 7.6.1 you are in breach of these Terms or any applicable law;

 7.6.2 the BOOKING PARTNER(S) Terms do not allow for refunds; or

 7.6.3 ALL IN HOTEL deems in its sole discretion that you are not entitled to a refund due to reasons including but not limited to suspected fraud or abuse.

8. PRICING, ADDITIONAL CHARGES AND TAXES

8.1 Currency selection and effects

The platform charges in Ringgit Malaysia (MYR). Due to our international user base and the global nature of our listings, certain options are available to you for the currency in which you are charged and the currency displayed to you on our BOOKING PARTNER(S) platform. For relevant information on such prices, currency selections, and currency-related charges, please review the table below in its entirety:

8.2 Charges for Taxes and Fees

 8.2.1 When browsing Travel Products on our Platform, the Display Price is generally exclusive of taxes and service fees unless otherwise expressly stated.

 8.2.2 In connection with facilitating your booking, the charge to your Payment Instrument may include an amount for charges, taxes and fees (“Taxes and Fees”) unless indicated otherwise, which may include bank and credit card fees and charges where this is available or known to us. In relation to Flights, these Taxes and Fees may include a fee for the facilitation services provided by ALL IN HOTEL in relation to your Booking (“ALL IN HOTEL Booking Fee”). Except where expressly prohibited by law, the ALL IN HOTEL Booking Fee is non-refundable

 8.2.3 For bookings involving Travel Products located in certain jurisdictions, the Taxes and Fees amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the relevant Travel Supplier, or ALL IN HOTEL as the case may be.

 8.2.4 You are fully responsible for all taxes, charges, fees, duties and assessments arising out of the use of this Platform. While we aim to provide customers with the total price of each booking on the Platform, there is a chance that a government-imposed tax may be added or increased after the booking is purchased. If this occurs, by accepting these Terms, you agree to pay the new or higher government-imposed tax, where not prohibited by law.

 8.2.5 Except as otherwise described in these Terms, ALL IN HOTEL is not the vendor collecting and remitting taxes to the applicable tax authorities, unless otherwise required by law. The relevant Travel Suppliers, as vendors, include all known applicable taxes in the amount displayed as the total price of your booking and ALL IN HOTEL pays over such amounts on your behalf directly to the vendors or directly to the relevant tax authority where required by law. ALL IN HOTEL is not a co-vendor associated with the vendors with whom we book or reserve our customer’s travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.

 8.2.6 Where the Travel Product booking facilitation-related Services are provided by any Partner or made via a Partner’s platform, calculation of applicable taxes and fees will be set out in such Partner’s terms and conditions.

9. PAYMENT

9.1 Before you submit your Booking Request, you will be notified of the payment methods that are acceptable for that Booking Request. While most bookings are payable in full upon submission of your Booking Request (“Pay Now”), we may in some cases offer you the option of paying ALL IN HOTEL at a later date (“Book Now, Pay Later”) or paying the Travel Supplier directly (“Pay at Hotel”). Please refer to Section 8, Section C (Accommodations) for more details on these alternative payment options.

9.2 You authorize ALL IN HOTEL or another ALL IN HOTEL Group entity to charge or debit your Payment Instrument for the full booking amount once you have submitted your Booking Request.

9.3 We reserve the right to cancel your booking, including on behalf of the BOOKING PARTNER(S), if applicable, if the full payment for your booking is not received in a timely fashion, including but not limited to where your Payment Instrument cannot be charged on the intended Charge Date for whatever reason.

9.4 Local tax invoices may be obtained from the BOOKING PARTNER(S) offering the Travel Product to you. Where specifically required by law, ALL IN HOTEL may provide a tax invoice to you.

9.5 For a variety of reasons, payment on our Platform may fail. In such cases, ALL IN HOTEL will use all reasonable efforts to offer you alternatives (where available) to ensure your booking can go ahead or offer you a refund in accordance with our Refund Policy. If you have any questions, please contact Customer Service.

10. CANCELLATIONS, CHANGES AND REFUNDS

10.1 If you wish to review, adjust or cancel your reservation, please reply to the confirmation email and follow the instructions therein, use our self-service tool, or contact Customer Service.

10.2 Any cancellations, changes, refunds and no-shows to your Confirmed Booking are subject to the applicable booking conditions and BOOKING PARTNER(S) Terms, including any additional fees that may be imposed by the BOOKING PARTNER(S). You should read our Refund Policy, the cancellation and no-show policies of the relevant BOOKING PARTNER(S), and the booking conditions for your selected reservation carefully prior to making your booking. Please be advised that certain reservations may be non-refundable, non-cancellable, and/or non-changeable.

10.3 Without prejudice to clause 10.2, ALL IN HOTEL reserves the right to charge a cancellation and/or modification fee on behalf of the BOOKING PARTNER(S), up to the full cost of the reservation, for any cancellation or modification by you of a Confirmed Booking, and such fees will be indicated on our Platform.

11. YOUR OBLIGATIONS, REPRESENTATIONS AND WARRANTIES

11.1 When you submit a Booking Request, you represent and warrant to ALL IN HOTEL that:

 11.1.1 you are 18 years of age or older (or such other age at which majority is reached in your country or territory) and have the full legal capacity to make the transaction (or have the authorization to do so from your legal guardian);

 11.1.2 the Payment Instrument you are using to make the booking is your own or that you are authorized to complete the booking with it, and that there are sufficient funds to cover the cost of the transaction;

 11.1.3 the payment details you provide us with in making a booking are fully correct;

 11.1.4 you will not resell any Travel Products booked through our Platform;

 11.1.5 you are not subject to any international sanctions program or restrictions;

 11.1.6 if and when applicable, you will satisfy all your obligations, tax, withholding or otherwise, as required by applicable law.

11.2 You also undertake to provide correct and accurate e-mail, postal and/or other contact details to ALL IN HOTEL and acknowledge that ALL IN HOTEL may use these details to contact you in the event that this should prove necessary in connection with your booking or other use of our Platform.

12. PROMOTIONS

12.1 ALL IN HOTEL may support promotional rates, vouchers, discounts, promo codes and special offers (“Promotions”) from time to time. Unless expressly stated otherwise, Promotions may not be combined with other Promotions and/or loyalty programs. Promotions are subject to further rules and special conditions which will be posted on our Platform, as may be amended by ALL IN HOTEL from time to time. Promotions cannot be redeemed, exchanged or refunded for cash, credit, or other products. Some Promotions may only be available in certain territories or for residents of certain territories and may exclude certain types of Travel Products and may be subject to additional terms and conditions.

12.2 Where you have a promo code, or voucher, if it is not automatically applied, you must apply it at the payment page in order to apply it to your booking. Unless expressly stated otherwise, Promotions will not apply to the local taxes, service fees and additional charges of your booking.

12.3 ALL IN HOTEL reserves the right to stop the use of any Promotion for any reason. In case of any dispute relating to Promotions, ALL IN HOTEL’s decision shall be final.

13. FRAUD

13.1 We have stringent fraud detection and prevention mechanisms in place. In certain cases, we may require additional information or verifications to validate and confirm your booking. If you choose not to submit the additional information or if we are not satisfied with the information received, your Booking Request will be cancelled because it is incomplete, and any amounts charged will be refunded. It is possible that a Travel Product becomes unavailable during the fraud check, in which case the booking will no longer be available. You acknowledge and agree that ALL IN HOTEL shall not be held liable in such circumstances.

13.2 If you suspect an unauthorized or fraudulent booking was made using your Payment Instrument via ALL IN HOTEL, please contact Customer Service immediately. You should also contact your bank or Payment Instrument issuer immediately upon becoming aware of such unauthorized use.

14. TRAVEL ADVISORY AND VISA REQUIREMENTS

14.1 It is your responsibility to ensure that you satisfy all applicable legal requirements when entering a country or territory, including its visa and health requirements. As these requirements are subject to change without notice, ALL IN HOTEL recommends that you review travel prohibitions, warnings, announcements and advisories and verify with the appropriate consulate prior to booking and again before departure. It is your responsibility to ensure that you are either insured by your own insurance company, or by the BOOKING PARTNER(S) who may provide insurance coverage. ALL IN HOTEL takes no responsibility in the insurance process and recommends that you are sufficiently covered with a comprehensive travel insurance policy prior to departure.

14.2 By displaying Travel Products in or to particular destinations, ALL IN HOTEL does not represent or warrant that travel to such points is advisable or risk-free and ALL IN HOTEL shall not be held liable for damages or losses that may result from travel to such destinations. You are strongly advised to check the relevant travel advisories issued by your government for any country you are visiting and to take the necessary precautions.

SECTION C: ACCOMMODATIONS

15. ADDITIONAL PAYMENT OPTIONS

15.1 To the extent your booking includes Accommodations, you may be given the option to Book Now, Pay Later. If you have selected this option:

 15.1.1 notwithstanding clause 9.2 above, your booking amount is payable on the Charge Date which will be at such future time as indicated in the corresponding confirmation email and you authorize ALL IN HOTEL or another ALL IN HOTEL Group entity to charge or debit your Payment Instrument on such Charge Date; and

 15.1.2 you acknowledge and agree that a small verification charge or pre-authorization may also be made to your Payment Instrument at the time the Booking Request is submitted, with the balance charged when the booking amount becomes payable by you.

15.2 To the extent your booking includes Accommodations, you may be given the Pay at Hotel option to make payment directly at the relevant property. If you have selected this option:

 15.2.1 notwithstanding clause 8.2, the Display Price may or may not include Taxes and Fees. Please verify the booking conditions and your confirmation email or voucher, or inquire with the Travel Supplier or contact our Customer Service team;

 15.2.2 in some cases, a Travel Supplier may pre-authorize your Payment Instrument and charge a deposit or charge the full booking amount up-front; and

 15.2.3 in some cases, a Travel Supplier may require your Payment Instrument details in order to guarantee your booking and you hereby authorise ALL IN HOTEL to send such information to that Travel Supplier in accordance with our Privacy Policy

15.3 To the extent your booking includes Accommodations, depending on your location, you may be given the option to make payment of your booking amount in instalments (“Instalments” or “Deferred Payments”). If you have selected this option:

 15.3.1 you acknowledge and agree that this payment option is not provided by ALL IN HOTEL but by a third party (“Instalment Facilitator”) and subject to additional terms and conditions, including such terms and conditions as may be imposed by that Instalment Facilitator. You may be redirected to the Instalment Facilitator’s environment to complete the instalment payment option and accept Instalment-specific terms and conditions. If you do not meet the Instalment Facilitator’s terms it is at their absolute discretion to not make the instalment payment option available to you;

 15.3.2 if you are in breach of the Instalment Facilitator’s terms, you will be subject to the consequences stipulated by the Instalment Facilitator’s terms. ALL IN HOTEL has no liability to you for any such consequences under these terms; and

 15.3.3 ALL IN HOTEL reserves the right to cancel your booking, including on behalf of the BOOKING PARTNER(S), if you breach the Instalment Facilitator’s terms and you agree to pay and be solely liable for the full booking amount. You further agree that ALL IN HOTEL has the right to assign the full booking amount payable by you to the Instalment Facilitator and/or its factors.

16. STAR RATINGS

16.1 Star or other denoted ratings (“star ratings”) may be displayed for some Accommodations on our Platform. Such star ratings are based on information we have received from the relevant Travel Suppliers and are provided for your information only. ALL IN HOTEL does not independently verify such star ratings and makes no representation that these ratings are or will be consistent with ratings on other websites and platforms. Without prejudice to the generality of clause 3.1, ALL IN HOTEL makes no guarantees or representations about the facilities, amenities, services, quality, comfort or any other features of any Accommodation based on the star ratings.

SECTION G: GENERAL TERMS

17. DATA PROTECTION AND PRIVACY

17.1 For information regarding our treatment of your personal data, please review our current Privacy Policy, which is incorporated by reference into these Terms. To the extent required under applicable law, your acceptance of these Terms constitutes acceptance and agreement to our collection, use and disclosure of your personal data in accordance with our Privacy Policy.

18. INTELLECTUAL PROPERTY

18.1 Unless otherwise stated, all rights in our Platform (including the intellectual property, technology, trademarks, arrangement and compilation of the Content and the infrastructure used to provide such Content, etc.) are owned by or licensed to ALL IN HOTEL. You will abide by all copyright notices, trademark rules, information, and restrictions contained in any Content accessed through our Platform. You will not acquire any right, title or interest in or to the intellectual property rights except for the limited licence to use our Platform and/or our Services granted to you pursuant to these Terms. ALL IN HOTEL’s trade or service marks may not be copied, scraped, imitated or used, in whole or in part, without prior written permission. Nothing in these Terms should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of ALL IN HOTEL’s trade or service marks.

18.2 Other company, product, and service names and logos used and displayed via our Platform may be trademarks or service marks of their respective owners who may or may not be endorsed by, or affiliated with, or connected to ALL IN HOTEL.

19. COPYRIGHT INFRINGEMENT CLAIMS

19.1 If you believe in good faith that any Content hosted by us infringes your copyright, you or your agent may send us a written notice in accordance with our Copyright Infringement Claims Policy.

20. INDEMNITY

20.1 To the maximum extent permitted by applicable law, you agree to indemnify, defend and hold harmless the ALL IN HOTEL Group, their subsidiaries and other affiliates, and each of their respective partners, officers, directors, employees, representatives, distributors, suppliers, licensors, agents or others involved in creating, sponsoring, promoting, or otherwise making available the Platform and its contents, payment service providers and other applicable third parties (“Covered Parties”) from and against any liability, damage or loss including legal fees and expenses in excess of the limits of liability set out in clause 21, arising out of or related to your (or any other person using your ALL IN HOTEL Account’s):

 20.1.1 breach of or non-compliance with any applicable law or these Terms;

 20.1.2 access to our Platform;

 20.1.3 use of any of our Services;

 20.1.4 booking or use of any products and/or services obtained through our Platform;

 20.1.5 negligence or wilful misconduct; and

 20.1.6 infringement or misappropriation of the rights of a third party, including without limitation any intellectual property rights or rights of publicity or privacy, (the “Third-Party Claim(s)”).

20.2 We may, if necessary and at our sole discretion, participate in the defense of any claim or action and any negotiations for settlement arising out of or in connection with any Third-Party Claim. You will not make any settlement that may adversely affect the rights or obligations of ALL IN HOTEL without our prior written approval. We reserve the right, at our expense and upon notice to you, to assume exclusive defense and control of any claim or action.

21. DISCLAIMERS [&] LIMITATIONS OF LIABILITY

21.1 ALL IN HOTEL has no special relationship with or fiduciary duty to you for accessing and using our Platform, Content and Services. We have no control over, and no duty to take any action regarding:

 21.1.1 which Users gain access to our Platform;

 21.1.2 what Content you access via our Platform;

 21.1.3 what effects our Content may have on you;

 21.1.4 how you may interpret or use our Content; and

 21.1.5 what actions you may take as a result of having been exposed to the Content.

21..2 We are also not liable for any costs associated with your network provider, who may charge you for accessing their connection services to access and use our Platform. We are not responsible for the availability and quality of your telecommunication reception when accessing or using our Platform or Services.

21.3 The Platform, including all Services and Content therein, are provided on an “as is” and “as available” basis. We disclaim any and all warranties (express, implied or otherwise), including without limitation warranties of suitability, merchantability, safety, non-infringement, fitness for a particular purpose, and that our Platform is free from interruptions, errors or other inaccuracies, whether arising by a course of dealing, usage, trade practice or course of performance.

21.4 We do not warrant or make any representations regarding: (i) the acceptance of any request; (ii) the availability of any Travel Product through the Platform; (iii) the results that may be obtained from the use of the Platform; or (iv) that you will receive the lowest available price for any Travel Product available through the Platform.

21.5 Without prejudice to the generality of this clause 21 and to the maximum extent permitted under applicable law, ALL IN HOTEL disclaims all liability arising out of or in connection with:

 21.5.1 errors or inaccuracies on our Platform, including without limitation errors in descriptions, pricing, booking availability, photographs, features, inclusions and exclusions, reviews and ratings and ALL IN HOTEL reserves the right to correct any errors in booking availability and errors in pricing on our Platform at all times;

 21.5.2 legality, decency or propriety of any material contained or accessed through our Platform, including material on other websites that we may direct you to;

 21.5.3 any advertising material submitted by third parties and displayed on our Platform, including without limitation any error, omission or inaccuracy thereof;

 21.5.4 any information shown, and any suggestions or recommendations made, about the Services or Content on our Platform, for any purpose;

 21.5.5 any disruptions to our Platform and the services offered on and through it; and

 21.5.6 any viruses or other harmful components contained in email that we may send.

21.6 To the extent permitted by applicable law, in no event shall any Covered Party be liable for any direct, special, indirect, incidental, exemplary, compensatory, punitive or consequential loss or damage of any kind, including but not limited to:

 21.6.1 loss of actual or anticipated income (whether direct or indirect);

 21.6.2 loss of actual or anticipated profits (whether direct or indirect); or

 21.6.3 loss of contracts or business (whether direct or indirect),

howsoever arising under or in connection with these Terms, even if we have been advised of the possibility of such damages. This provision applies regardless of whether the damages are based in contract, tort (including negligence), breach of statutory duty or otherwise, including under the indemnity obligations under these Terms.

21.7 You acknowledge and agree that the ALL IN HOTEL Group does not in any way directly or indirectly operate or control any Travel Product provided by any Travel Supplier or other third party, and that we have no control over or responsibility whatsoever for any arrangements you make with them as a result of your use of our Platform or Services. You also acknowledge and agree that if there is a dispute between you and any Travel Supplier or other third party, ALL IN HOTEL is under no obligation to become involved. ALL IN HOTEL disclaims all liability arising out of or in connection with any loss or damage you incur with any Travel Supplier or other third party. In the event of non-performance of any Confirmed Booking, including from bankruptcy, rehabilitation, reorganization, insolvency, dissolution or liquidation of a Partner and/or Travel Supplier, you agree that your only recourse will be against such Partner and/or Travel Supplier and not against us.

21.8 If we are found liable for any loss or damage that arises out of or is in any way connected with your use of our Platform or Services, or your booking or use of products or services made available through our Platforms, then the liabilities of the ALL IN HOTEL Group in the aggregate will not exceed the lower of (a) the aggregate cost of your purchased Travel Product as set out in the confirmation email (whether for one event or a series of connected events); and (b) USD 100 (or its equivalent in local currency). In case of an overcharge or mischarge caused by ALL IN HOTEL, you can make a claim regarding all erroneous charges notwithstanding what is set out above. Claims should be submitted as soon as possible after occurrence of the event giving rise to the claim. Claims submitted with undue delay may be considered void pursuant to the applicable statute of limitations.

21.9 Nothing in this clause 21 shall limit or exclude any liability that cannot be limited or excluded under applicable law and ALL IN HOTEL shall bear the liability to the extent set forth in the relevant laws.

21.10 You agree that the above limitations of liability reflect the allocation of risk between you and ALL IN HOTEL and that, in the event that any of the remedies set out in these Terms are in breach of applicable law, these limitations of liability will survive.

22. EVENTS BEYOND OUR CONTROL

22.1 We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our and/or the Covered Parties’ control including, but not limited to, natural disasters, weather conditions, fire, nuclear incident, electro-magnetic pulse, terrorist act, riots, war, arson attacks, insurgency, rebellion, armed hostilities of any kind, labour disputes, lockouts, strikes, shortages, government actions or restraints, pilferage, bankruptcy, machinery breakdown, network or system interruptions or breakdown, internet or communications breakdown, quarantine, epidemic, or pandemic.

23. MISCELLANEOUS

23.1 ALL IN HOTEL reserves the right, in its sole discretion, to the extent permissible under relevant law to temporarily or permanently modify, suspend, or terminate the Platform and/or any part thereof. If our Platform is terminated, your Confirmed Bookings will still be honoured by the Travel Supplier(s) unless you receive a notification indicating otherwise. You will still be bound by your obligations under these Terms, including the warranties made by you, and by the disclaimers and limitations of liability. Additionally, ALL IN HOTEL shall not be liable to you or any third-party for any termination of your access to the Platform.

23.2 ALL IN HOTEL and the ALL IN HOTEL Group entities do not act as a travel agent in relation to the Services and any Travel Product, except as otherwise expressly stated on our Platform.

23.3 These Terms and any other documents expressly referred to in these Terms, as may be amended from time to time, constitute the entire agreement and understanding between ALL IN HOTEL and you in relation to the subject matter of these Terms and supersedes any previous agreement or understanding between ALL IN HOTEL and yourself in relation to such subject matter.

23.4 We may amend these Terms at any time. Such amendments shall be effective once they are posted on the Platform. It is your responsibility to review the Terms regularly. Your continued use of the Platform after any such amendments, whether or not reviewed by you, constitute your agreement to be bound by such amendments. Each of your bookings will be governed by the then-current applicable Terms at the time of such booking.

23.5 For your convenience, our Platform and these Terms exist in a number of languages and local versions but have originally been drawn up in the English language. In case of conflict between the English language version and a translated version, the English language version of these Terms shall prevail.

23.6 Where any or part of these Terms is deemed to be invalid, void, illegal or unenforceable, the legality, validity and enforceability of the remaining parts of these Terms shall not be affected or impaired thereby and shall continue in force as if such invalid, void, illegal or unenforceable part of these Terms was severed from these Terms.

23.7 Save for any other ALL IN HOTEL Group entity, a person or entity who is not a party to these Terms shall have no right under any similar legislation in any jurisdiction to enforce any part of these Terms. You may not assign or transfer your rights under these Terms without our prior written consent. We reserve the right to freely assign these Terms and our rights and obligations hereunder.

23.8 No failure or delay to exercise ALL IN HOTEL’s rights under these Terms shall operate as a waiver thereof nor shall such failure or delay affect the right to enforce ALL IN HOTEL’s rights under these Terms.

23.9 For the avoidance of doubt, these Terms do not apply to commercial contractual relationships that the ALL IN HOTEL Group entities may have with others, including but not limited to the BOOKING PARTNER(S) and certain marketing partners.

23.10 Except as provided for elsewhere in these Terms, these Terms (and any and all disputes arising out of or in connection with these Terms, including without limitation any alleged breach, or challenge to the validity or enforceability, of these Terms or any provision thereof) will be subject to the laws of Malaysia. Any and all disputes arising out of or in connection with these Terms shall be referred to the courts of Malaysia, which will have exclusive jurisdiction in case of any dispute.

24. CHECK-IN & CHECK-OUT

24.1 Check-In Time: 1400hrs – 2300hrs

24.2 Check Out Time: 1200hrs

24.3 Early check-In or Late-Check out is subjected to bed/room availability on the relevant day, to be reconfirmed with the front office staff

24.4 A levy is chargeable for early check-in from 0700 to 1400 hours and late check-out from 1200 to 1800 hours.

24.5 A full room rate will be chargeable for check in before 0700 hours or check out after 1800 hours

25. INFORMATION, QUESTIONS AND COMPLAINTS

For additional information and to learn more about ALL IN HOTEL, please refer to our FAQs on the Platform.

If you have complaints about our Services, you can contact our Customer Service. We will do our very best to help you. ALL IN HOTEL may coordinate directly with a BOOKING PARTNER(S) if you had made the booking through our BOOKING PARTNER(S) to try and find a mutually agreeable solution for you but cannot guarantee a satisfactory outcome.